DELIVERY AND SHIPPING POLICY

1. GENERAL

1.1. Vape Carts Finder, having its HQ  in Los Angeles CA, USA (“Vape Carts Finder”, “we”, “us” or “our”) is managing and operating our website available at vapecartsfinder.com (collectively referred to as the “Vape Carts Finder”, or “Website” ), which inter alia facilitate the sale and purchase of products and services listed and sold (“Products”) on the Website. The term (“User” or “Users” or “you” or “ your”) means any individual which uses, accesses or browses the Website and/or purchases the Products.

1.2. The ‘Terms and Conditions’ published on Vape Carts Finder shall be read by reference here. This ‘Shipping and Delivery Policy’ (“Policy”), together with the ‘Terms and Conditions’ and other polices on the Website sets out our policies and procedures towards delivery and shipping of Products purchased via the Vape Carts Finder.

1.3. We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from Vape Carts Finder. We make all commercially reasonable endeavors to ensure that the Products are delivered to you in a timely fashion.

2. APPLICABILITY OF POLICY

2.1. By using Vape Carts Finder and/or initiating a request for purchase of Products on the Website, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Vape Carts Finder. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Vape Carts Finder, please check the Policy to ensure you understand the terms and conditions that apply at that time.

3. TERMS OF SHIPPING AND DELIVERY

3.1. We partner with third party logistics service providers in order to effectuate Product shipping and delivery to you (“Logistics Partners”). We shall provide the details of the Logistics Partner who will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and successfully handed over to the Logistics Partner by us. The Products are usually dispatched within 2 to 4 days of receiving the Order on Vape Carts Finder. In any case, the User will be provided with an estimated timeline for the delivery of the Product purchased from Vape Carts Finder. This estimated timeline shall be notified to the user on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistics Partners, we reserve the right to ship and deliver the Products through Logistics Partners or third party service providers. You agree and understand that though we endeavor to ship and deliver our Products all across world, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products, from time to time. We or our Logistics Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Website in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of Products on the Website.

3.2. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Website is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information to enable us to execute a successful delivery of the Products.

3.3. We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistics Partners will make a maximum of three (3) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and the Product will be sent back to its original source. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

3.4. While we make reasonable endeavors in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

3.5. In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

3.6. We endeavor to engage Logistics Partners, employees, agents with highest regard for ethics and integrity; and who behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistics Partners or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, misconduct etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistics Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistics Partners will have to be resolved by you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

3.7. Once you place an order on Vape Carts Finder, we process such order and hand over the purchased Product to our Logistics Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Website or the website and/or the mobile application of the Logistics Partner to check the status and location of the purchased Product and its estimated time of delivery. Our operations and service teams coordinate with the Logistics Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistics Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

3.8. We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you. You agree that the Logistics Partners are authorized to collect cash on our behalf for ‘cash on delivery’ orders and shall be governed by the Fees and Payment Policy.

3.9. Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on Vape Carts Finder and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns of purchased Products in accordance with our Cancellation, Return and Refund Policy .

4. CUSTOMER SUPPORT

Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team who can be contacted at the below mentioned details:

Contact Details:

Customer Support Email – sales@vapecartsfinder.com

VAPE CARTS FINDER CANCELLATION, RETURN AND REFUND POLICY

1. GENERAL

1.1. Vape Carts Finder, having its HQ at Los Angeles California (“Vape carts Finders”, “we”, “us” or “our”) is managing and operating website  available at vapecartsfinder.com  (collectively referred to as “Vape Carts Finder”, “Website”,), which inter alia facilitate the sale and purchase of THC (“Product(s)”) on the Website. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.

1.2. We aim to provide the best consumer experience to our customers beginning from placing an order to initiating a cancellation/return/refund. While transacting with us, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

1.3. The ‘Terms and Conditions’ published on Vape Carts Finder shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Vape Carts Finder’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

2. APPLICABILITY OF POLICY

2.1. By using Vape Carts Finder and/or initiating a request for purchase of Product(s) on the Vape Carts Finder, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Vape Carts Finder. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Vape Carts Finder, please check the Policy to ensure you understand the terms and conditions that apply at that time.

3. TERMS OF CANCELLATION

3.1. You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to the Customer Support and request for order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.

3.2. The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Vape Carts Finder to you from time to time.

3.3. On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.

4. TERMS OF RETURN AND REFUND

4.1. You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. Vape Carts Finder will not process return if you have placed the order for a wrong Product model, color or incorrect Product.

4.2. All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

4.3. You may register a complaint or request for return through Vape Carts Finder. To register a compliant or initiate return, please go to ‘Orders’ section and select ‘Help’ tab and then select ‘Still need help’ at the bottom of the page. You may select the option from the drop down menu to log the complaint or contact us via e-mail/ call/ chat with us. To initiate return, you are required to select ‘log a complaint’ and provide the necessary details about the shipment and order, provide the details of the issue, if any, and request for return. For quality purposes, we may also require you to provide images of the Product sought to be returned. The ‘return’ tab shall be available only during the duration of the return window. In case of any complain or concern that may arise after the closure of the return window, you may contact the customer care.

4.4. If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Vape Carts Finder. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images/video maximum unto 60 seconds or 2MB of the damaged or defective Product received, Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Vape Carts Finder may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

4.5. Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of 1(one) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Vape Carts Finder are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the Vape Carts Finder (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

4.6. Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. However, if the Sale was consummated by Vape Carts Finder, you will receive your refund in your Wallet. We do not make any cash refunds.

4.7. The amount claimed as refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

5. CUSTOMER SUPPORT TEAM

For any feedback, concern or query, you may please reach out to us on the below contact details:

• Call us at: 1800 890 1222
• Write to us on: sales@vapecartsfinder.com